Agent productivity without hiring more people
Agent productivity without hiring more people
Agent productivity without hiring more people
Context
Context
Context
Silia helps BPOs meet SLAs, scale quality, and improve coaching — all without expanding headcount.
Silia helps BPOs meet SLAs, scale quality, and improve coaching — all without expanding headcount.
Contact centers process millions of interactions monthly. QA teams can only review a fraction of conversations, while human agents spend hours on repetitive inquiries.
Contact centers process millions of interactions monthly. QA teams can only review a fraction of conversations, while human agents spend hours on repetitive inquiries.
How Silia acts
How Silia acts
How Silia acts
How we turn volume into quality at scale
How we turn volume into quality at scale
How we turn volume into quality at scale
See how Silia’s QA & Monitoring + Customer Service Agents review every conversation, flag risk, and resolve repetitive tickets automatically.
01
Monitor 100%
Ingests chat and voice logs, scores interactions for compliance and CX, and maps patterns you’d otherwise miss.
01
Monitor 100%
Ingests chat and voice logs, scores interactions for compliance and CX, and maps patterns you’d otherwise miss.
01
Monitor 100%
Ingests chat and voice logs, scores interactions for compliance and CX, and maps patterns you’d otherwise miss.
02
Flag what matters
Detects churn language, silence loops, and policy breaches; raises real-time alerts with timestamps and snippets.
02
Flag what matters
Detects churn language, silence loops, and policy breaches; raises real-time alerts with timestamps and snippets.
02
Flag what matters
Detects churn language, silence loops, and policy breaches; raises real-time alerts with timestamps and snippets.
03
Coach with feedback
Generates targeted coaching notes and playlists for supervisors, closing the loop faster with objective evidence.
03
Coach with feedback
Generates targeted coaching notes and playlists for supervisors, closing the loop faster with objective evidence.
03
Coach with feedback
Generates targeted coaching notes and playlists for supervisors, closing the loop faster with objective evidence.
04
Deflect the repetitive
Customer Service Agent answers FAQs, verifies accounts, and closes routine requests so humans handle true exceptions.
04
Deflect the repetitive
Customer Service Agent answers FAQs, verifies accounts, and closes routine requests so humans handle true exceptions.
04
Deflect the repetitive
Customer Service Agent answers FAQs, verifies accounts, and closes routine requests so humans handle true exceptions.
More conversations reviewed
QA Agent scales quality control across 100% of logs.
More conversations reviewed
QA Agent scales quality control across 100% of logs.
More conversations reviewed
QA Agent scales quality control across 100% of logs.
Faster response time
Agents resolve requests quicker with automated deflection.
Faster response time
Agents resolve requests quicker with automated deflection.
Faster response time
Agents resolve requests quicker with automated deflection.
Ticket deflection rate
Routine inquiries resolved without human intervention.
Ticket deflection rate
Routine inquiries resolved without human intervention.
Ticket deflection rate
Routine inquiries resolved without human intervention.
Service quality improvement
Supervisors receive full visibility and insights for better coaching.
Service quality improvement
Supervisors receive full visibility and insights for better coaching.
Service quality improvement
Supervisors receive full visibility and insights for better coaching.
Complete. Consistent. Compliant.
Complete. Consistent. Compliant.
Complete. Consistent. Compliant.
Silia scales quality and productivity across thousands of interactions, monitoring 100% of conversations and flagging risk before it escalates.
Silia scales quality and productivity across thousands of interactions, monitoring 100% of conversations and flagging risk before it escalates.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear path to value.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.