Agents that anticipate and resolve claims before your team does
Agents that anticipate and resolve claims before your team does
Agents that anticipate and resolve claims before your team does
Context
Context
Context
Silia transforms logistics back-office operations, cutting resolution time while keeping every customer informed.
Silia transforms logistics back-office operations, cutting resolution time while keeping every customer informed.
Shipment delays, missing documents, and lost packages create a flood of claims. Manual validation is slow and error-prone, leading to customer churn and rising costs.
Shipment delays, missing documents, and lost packages create a flood of claims. Manual validation is slow and error-prone, leading to customer churn and rising costs.
How Silia acts
How Silia acts
How Silia acts
How we turn delivery issues into tracked resolutions
How we turn delivery issues into tracked resolutions
How we turn delivery issues into tracked resolutions
See how Silia’s Internal Ops + QA Agents receive claims, validate data, and keep customers updated while your team focuses on exceptions.
01
Intake everywhere
Captures incidents from WhatsApp, email, and web; extracts key details (guide, SKU, route) and creates the case.
01
Intake everywhere
Captures incidents from WhatsApp, email, and web; extracts key details (guide, SKU, route) and creates the case.
01
Intake everywhere
Captures incidents from WhatsApp, email, and web; extracts key details (guide, SKU, route) and creates the case.
02
Validate and classify
Cross-checks shipment systems (Oracle, SysCaEx), verifies documents, and routes by type, priority, and SLA.
02
Validate and classify
Cross-checks shipment systems (Oracle, SysCaEx), verifies documents, and routes by type, priority, and SLA.
02
Validate and classify
Cross-checks shipment systems (Oracle, SysCaEx), verifies documents, and routes by type, priority, and SLA.
03
Update proactively
Pushes status changes and ETAs automatically, requests missing docs, and confirms resolution with the customer.
03
Update proactively
Pushes status changes and ETAs automatically, requests missing docs, and confirms resolution with the customer.
03
Update proactively
Pushes status changes and ETAs automatically, requests missing docs, and confirms resolution with the customer.
04
Enforce SLAs and learn
QA Agent monitors timings, flags risks, surfaces root causes, and feeds continuous improvements back into workflows.
04
Enforce SLAs and learn
QA Agent monitors timings, flags risks, surfaces root causes, and feeds continuous improvements back into workflows.
04
Enforce SLAs and learn
QA Agent monitors timings, flags risks, surfaces root causes, and feeds continuous improvements back into workflows.
Claim resolution time
From days to hours through automated workflows.
Claim resolution time
From days to hours through automated workflows.
Claim resolution time
From days to hours through automated workflows.
Operational workload
Back-office team freed from repetitive claim handling.
Operational workload
Back-office team freed from repetitive claim handling.
Operational workload
Back-office team freed from repetitive claim handling.
Automated follow-ups
Every customer kept informed in real time.
Automated follow-ups
Every customer kept informed in real time.
Automated follow-ups
Every customer kept informed in real time.
Customer retention improvement
More reliable and transparent service reduces churn.
Customer retention improvement
More reliable and transparent service reduces churn.
Customer retention improvement
More reliable and transparent service reduces churn.
Fast. Transparent. Accountable.
Fast. Transparent. Accountable.
Every claim is logged, validated, and resolved with full traceability. Silia keeps customers updated and operations flowing without manual overhead.
Every claim is logged, validated, and resolved with full traceability. Silia keeps customers updated and operations flowing without manual overhead.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear path to value.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.