Voice & automation that reduce call center load
Voice & automation that reduce call center load
Voice & automation that reduce call center load
Context
Context
Context
Insurance companies handle endless calls and messages. Silia turns slow, manual workflows into fast, automated resolutions.
Insurance companies handle endless calls and messages. Silia turns slow, manual workflows into fast, automated resolutions.
From policy renewals and payments to claim reporting, insurers face thousands of repetitive requests daily. Human teams spend hours on lookups and routine tasks, while customers wait days for simple answers.
From policy renewals and payments to claim reporting, insurers face thousands of repetitive requests daily. Human teams spend hours on lookups and routine tasks, while customers wait days for simple answers.
How Silia acts
How Silia acts
How Silia acts
How we turn claims and policy questions into instant resolutions
How we turn claims and policy questions into instant resolutions
How we turn claims and policy questions into instant resolutions
See how Silia’s Voice + Customer Service Agents verify policies, automate claims, and keep customers informed — in minutes, not days.
01
Verify instantly
Looks up policy status and coverage across core systems (e.g., Oracle CX, payments) and returns a clear answer in natural conversation.
01
Verify instantly
Looks up policy status and coverage across core systems (e.g., Oracle CX, payments) and returns a clear answer in natural conversation.
01
Verify instantly
Looks up policy status and coverage across core systems (e.g., Oracle CX, payments) and returns a clear answer in natural conversation.
02
Automate claims intake
Guides the customer through claim creation, validates documents, opens the ticket, and assigns the correct workflow automatically.
02
Automate claims intake
Guides the customer through claim creation, validates documents, opens the ticket, and assigns the correct workflow automatically.
02
Automate claims intake
Guides the customer through claim creation, validates documents, opens the ticket, and assigns the correct workflow automatically.
03
Resolve payments and renewals
Checks due amounts, confirms last payment, sends secure links, and completes renewals without human handoff.
03
Resolve payments and renewals
Checks due amounts, confirms last payment, sends secure links, and completes renewals without human handoff.
03
Resolve payments and renewals
Checks due amounts, confirms last payment, sends secure links, and completes renewals without human handoff.
04
Notify and escalate smartly
Sends proactive updates across channels, triggers reminders, and escalates exceptions to human agents with full context.
04
Notify and escalate smartly
Sends proactive updates across channels, triggers reminders, and escalates exceptions to human agents with full context.
04
Notify and escalate smartly
Sends proactive updates across channels, triggers reminders, and escalates exceptions to human agents with full context.
Average response and resolution time
Faster handling of policy checks, payments, and claims.
Average response and resolution time
Faster handling of policy checks, payments, and claims.
Average response and resolution time
Faster handling of policy checks, payments, and claims.
Inquiries resolved without humans
Coverage through automated voice and chat agents.
Inquiries resolved without humans
Coverage through automated voice and chat agents.
Inquiries resolved without humans
Coverage through automated voice and chat agents.
Continuous availability
Always-on service without extra headcount or night shifts.
Continuous availability
Always-on service without extra headcount or night shifts.
Continuous availability
Always-on service without extra headcount or night shifts.
Higher customer satisfaction
Instant, accurate answers build trust and loyalty.
Higher customer satisfaction
Instant, accurate answers build trust and loyalty.
Higher customer satisfaction
Instant, accurate answers build trust and loyalty.
Reliable. Scalable.
Human-aware.
Reliable. Scalable.
Human-aware.
Reliable. Scalable.
Human-aware.
Silia doesn’t replace your agents — it amplifies them. We automate renewals, claims, and payments with full compliance, while your team focuses on complex cases.
Silia doesn’t replace your agents — it amplifies them. We automate renewals, claims, and payments with full compliance, while your team focuses on complex cases.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear path to value.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.