Silia is an Enterprise Complete Automation (ECA) platform—an execution layer that connects your tools, orchestrates end-to-end workflows, and measures outcomes in real time. We automate results (not just conversations) with deep integrations, audit trails, and safe human handoff.

Yes. We ingest your SOPs, knowledge, rules, and permissions so orchestration acts in your tone and within your limits. Configuration covers flows, data sources, guardrails, escalation rules, and channel settings.

We connect to your stack (e.g., CRM, helpdesk, ERP, HRIS, BI, data warehouses) via APIs, webhooks, and secure connectors. Flows can be event-driven or conversation-driven, with full observability and an audit log per execution.

Teams typically see time-to-first automation in 5–10 days (potential), then expand in phases. We start with one or two high-impact workflows and scale coverage once value is proven.

Platform-level KPIs include automated resolutions/week, time-to-first automation, automation coverage (%), human-handoff rate, and successful execution rate. Results are shown in your dashboard; actuals vary by context.

Yes. You define handoff conditions, roles, and channels. Every escalation is traceable, with context and reasoning. You can also set do-not-automate rules and strict approval gates where needed.

We follow enterprise security practices (least-privilege, encryption in transit/at rest, secrets management). Data remains in your controlled systems whenever possible; Silia stores only what’s needed for orchestration and retains logs with auditability under your policy.

You own your data and outputs. Silia uses your data solely to run the automations you configure. We can comply with your retention, residency, and access policies.

Pricing aligns to value and scale, typically combining platform + usage tiers based on automation volume and integration footprint. We scope during the diagnostic and share a clear estimate before kickoff.