Internal Operations
Agent
Internal Operations
Agent
Internal Operations
Agent
Our Solution
Our Solution
Our Solution
Silia’s Internal Operations Agent automates routine back-office requests the moment they arise. It doesn’t just route tickets — it approves PTO, processes invoices, manages IT access, and handles HR workflows, all while syncing with your existing tools.
Silia’s Internal Operations Agent automates routine back-office requests the moment they arise. It doesn’t just route tickets — it approves PTO, processes invoices, manages IT access, and handles HR workflows, all while syncing with your existing tools.
Silia’s Internal Operations Agent automates routine back-office requests the moment they arise. It doesn’t just route tickets — it approves PTO, processes invoices, manages IT access, and handles HR workflows, all while syncing with your existing tools.
Cut the noise. Automate requests, enforce rules, and keep teams moving.
Fewer internal support tickets
Less manual work for HR, IT, and Finance teams.
Fewer internal support tickets
Less manual work for HR, IT, and Finance teams.
Fewer internal support tickets
Less manual work for HR, IT, and Finance teams.
Our Approach
Our Approach
Our Approach
How we turn requests
into workflows
How we turn requests
into workflows
How we turn requests
into workflows
Silia’s Internal Ops Agent streamlines repetitive internal processes, giving your teams back hours every week.
01
Automate approvals
Handles PTO, expenses, and access requests without manual follow-up.
01
Automate approvals
Handles PTO, expenses, and access requests without manual follow-up.
01
Automate approvals
Handles PTO, expenses, and access requests without manual follow-up.
02
Standardize processes
Ensures policies are enforced consistently across HR, IT, and Finance.
02
Standardize processes
Ensures policies are enforced consistently across HR, IT, and Finance.
02
Standardize processes
Ensures policies are enforced consistently across HR, IT, and Finance.
03
Resolve in real time
Delivers instant answers to FAQs, policy lookups, and status checks.
03
Resolve in real time
Delivers instant answers to FAQs, policy lookups, and status checks.
03
Resolve in real time
Delivers instant answers to FAQs, policy lookups, and status checks.
04
Reduce internal noise
Cuts down repetitive tickets so support teams can focus on critical issues.
04
Reduce internal noise
Cuts down repetitive tickets so support teams can focus on critical issues.
04
Reduce internal noise
Cuts down repetitive tickets so support teams can focus on critical issues.
Our Approach
Key Features
Key Features
Built to streamline at scale
Built to streamline at scale
Built to streamline at scale
We turn every internal request into a fast, trackable, and measurable workflow.
We turn every internal request into a fast, trackable, and measurable workflow.
We turn every internal request into a fast, trackable, and measurable workflow.
Always available
Always on hand
Always on hand
Engage customers instantly across channels, day or night.
Support employees instantly across Slack, Teams, or intranet.
Support employees instantly across Slack, Teams, or intranet.
Requests are resolved in real time while your team focuses on complex cases. The agent automates FAQs, order tracking, and returns seamlessly — keeping your service active without added effort.
Requests are resolved automatically while your HR, IT, and Finance teams focus on strategic work. The agent routes tickets, enforces rules, and keeps workflows consistent — without added effort.
Requests are resolved automatically while your HR, IT, and Finance teams focus on strategic work. The agent routes tickets, enforces rules, and keeps workflows consistent — without added effort.
Instant Answers
Resolves FAQs and common questions in seconds.
PTO & Time-off Requests
Approve or decline instantly with policy checks.
Order & Account Support
Automates tracking, updates, and account changes.
Order & Account Support
Automates tracking, updates, and account changes.
Order & Account Support
Automates tracking, updates, and account changes.
Smart Escalations
Transfers only complex issues to human agents, with full context.
Smart Escalations
Transfers only complex issues to human agents, with full context.
Smart Escalations
Transfers only complex issues to human agents, with full context.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
Instant Answers
Resolves FAQs and common questions in seconds.
PTO & Time-off Requests
Approve or decline instantly with policy checks.
Order & Account Support
Automates tracking, updates, and account changes.
Order & Account Support
Automates tracking, updates, and account changes.
Smart Escalations
Transfers only complex issues to human agents, with full context.
Smart Escalations
Transfers only complex issues to human agents, with full context.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
Key Features
Built to streamline at scale
We turn every internal request into a fast, trackable, and measurable workflow.
Always on hand
Support employees instantly across Slack, Teams, or intranet.
Requests are resolved automatically while your HR, IT, and Finance teams focus on strategic work. The agent routes tickets, enforces rules, and keeps workflows consistent — without added effort.
PTO & Time-off Requests
Approve or decline instantly with policy checks.
IT Access & Approvals
Automate account creation and permissions.
Onboarding & Training
Guide new hires through setup and policy steps.
Policy Lookup
Answer HR and compliance questions automatically.
Integrations
Integrations
Integrations
Connects directly into your back-office stack to handle HR, IT, and Finance operations without disruption.
Connects directly into your back-office stack to handle HR, IT, and Finance operations without disruption.
Potential Impact
Potential Impact
Potential Impact
Driving measurable operational impact.
Driving measurable operational impact.
From fewer support tickets to faster employee onboarding, these are the measurable results companies achieve with Silia’s Internal Ops Agent.
Performance Boost:
Internal Tickets
–60% reduction
PTO approvals
3x faster
Employee onboarding →
–40% time saved
“Our HR and IT teams finally have breathing room. Routine tasks run on autopilot, and employees get what they need instantly.
Daniel Ruiz
Ops Automation Index
We prioritize speed-to-resolution without losing compliance or control.
+32%
workflows executed last quarter
+1.5k
Dec
+1.5k
Jan
+2k
Feb
+3k
Mar
Internal Operations Agent
From PTO to IT approvals, Silia’s Internal Ops Agent works in the background — resolving tickets, enforcing policies, and closing the gap between request and action.
Ops Automation Index
We prioritize speed-to-resolution without losing compliance or control.
+32%
workflows executed last quarter
+1.5k
Dec
+1.5k
Jan
+2k
Feb
+3k
Mar
Performance Boost:
Internal Tickets
–60% reduction
PTO approvals
3x faster
Employee onboarding →
–40% time saved
“Our HR and IT teams finally have breathing room. Routine tasks run on autopilot, and employees get what they need instantly.
Daniel Ruiz
Internal Operations Agent
From PTO to IT approvals, Silia’s Internal Ops Agent works in the background — resolving tickets, enforcing policies, and closing the gap between request and action.
Ops Automation Index
We prioritize speed-to-resolution without losing compliance or control.
+32%
workflows executed last quarter
+1.5k
Dec
+1.5k
Jan
+2k
Feb
+3k
Mar
Performance Boost:
Internal Tickets
–60% reduction
PTO approvals
3x faster
Employee onboarding →
–40% time saved
“Our HR and IT teams finally have breathing room. Routine tasks run on autopilot, and employees get what they need instantly.
Daniel Ruiz
Internal Operations Agent
From PTO to IT approvals, Silia’s Internal Ops Agent works in the background — resolving tickets, enforcing policies, and closing the gap between request and action.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear path to value.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.