Customer Service
Agent
Customer Service Agent
Customer Service Agent
Our Solution
Our Solution
Our Solution
Silia’s Customer Service Agent resolves customer requests the moment they arrive. It doesn’t just answer FAQs — it tracks orders, processes returns, updates accounts, and escalates complex cases with full context, all while staying in sync with your support systems.
Silia’s Customer Service Agent resolves customer requests the moment they arrive. It doesn’t just answer FAQs — it tracks orders, processes returns, updates accounts, and escalates complex cases with full context, all while staying in sync with your support systems.
Silia’s Customer Service Agent resolves customer requests the moment they arrive. It doesn’t just answer FAQs — it tracks orders, processes returns, updates accounts, and escalates complex cases with full context, all while staying in sync with your support systems.
Never leave a customer waiting again. Respond instantly, resolve seamlessly, and escalate only when needed.
Reduction in response times
Faster answers, fewer escalations, and happier customers.
Reduction in response times
Faster answers, fewer escalations, and happier customers.
Reduction in response times
Faster answers, fewer escalations, and happier customers.
Our Approach
Our Approach
Our Approach
How we turn questions
into resolutions
How we turn questions
into resolutions
How we turn questions
into resolutions
See how Silia’s Customer Service Agent understands intent, resolves requests instantly, and ensures your customers get fast, reliable answers — across every channel and at any time.
01
Be everywhere
Engage customers instantly across WhatsApp, webchat, email, and social channels — meeting them where they already are.
01
Be everywhere
Engage customers instantly across WhatsApp, webchat, email, and social channels — meeting them where they already are.
01
Be everywhere
Engage customers instantly across WhatsApp, webchat, email, and social channels — meeting them where they already are.
02
Solve in real time
Automates order checks, returns, cancellations, and FAQs, so customers always get answers right away without waiting.
02
Solve in real time
Automates order checks, returns, cancellations, and FAQs, so customers always get answers right away without waiting.
02
Solve in real time
Automates order checks, returns, cancellations, and FAQs, so customers always get answers right away without waiting.
03
Escalate with context
Passes only complex cases to human agents, including full history and data, so support teams can resolve faster.
03
Escalate with context
Passes only complex cases to human agents, including full history and data, so support teams can resolve faster.
03
Escalate with context
Passes only complex cases to human agents, including full history and data, so support teams can resolve faster.
04
Support without limits
Runs 24/7, integrates with your systems, and never leaves a customer unanswered — even outside business hours.
04
Support without limits
Runs 24/7, integrates with your systems, and never leaves a customer unanswered — even outside business hours.
04
Support without limits
Runs 24/7, integrates with your systems, and never leaves a customer unanswered — even outside business hours.
Our Approach
Key Features
Key Features
Built to resolve at scale
Built to resolve at scale
Built to resolve at scale
Always available
Always available
Always available.
Engage customers instantly across channels, day or night.
Engage customers instantly across channels, day or night.
Engage customers instantly across channels, day or night.
Requests are resolved in real time while your team focuses on complex cases. The agent automates FAQs, order tracking, and returns seamlessly — keeping your service active without added effort.
Requests are resolved in real time while your team focuses on complex cases. The agent automates FAQs, order tracking, and returns seamlessly — keeping your service active without added effort.
Requests are resolved in real time while your team focuses on complex cases. The agent automates FAQs, order tracking, and returns seamlessly — keeping your service active without added effort.
Instant Answers
Resolves FAQs and common questions in seconds.
Instant Answers
Resolves FAQs and common questions in seconds.
Order & Account Support
Automates tracking, updates, and account changes.
Order & Account Support
Automates tracking, updates, and account changes.
Order & Account Support
Automates tracking, updates, and account changes.
Smart Escalations
Transfers only complex issues to human agents, with full context.
Smart Escalations
Transfers only complex issues to human agents, with full context.
Smart Escalations
Transfers only complex issues to human agents, with full context.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
Instant Answers
Resolves FAQs and common questions in seconds.
Instant Answers
Resolves FAQs and common questions in seconds.
Order & Account Support
Automates tracking, updates, and account changes.
Order & Account Support
Automates tracking, updates, and account changes.
Smart Escalations
Transfers only complex issues to human agents, with full context.
Smart Escalations
Transfers only complex issues to human agents, with full context.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
Key Features
Built to resolve at scale
We turn every customer interaction into a fast, relevant, and measurable resolution.
Always available.
Engage customers instantly across channels, day or night.
Requests are resolved in real time while your team focuses on complex cases. The agent automates FAQs, order tracking, and returns seamlessly — keeping your service active without added effort.
Instant Answers
Resolves FAQs and common questions in seconds.
Order & Account Support
Automates tracking, updates, and account changes.
Smart Escalations
Transfers only complex issues to human agents, with full context.
24/7 Coverage
Provides continuous support across WhatsApp, web, and email.
Integrations
Integrations
Integrations
Integrations that go beyond APIs — Silia learns your systems, speaks your data, and executes directly within them.
Integrations that go beyond APIs — Silia learns your systems, speaks your data, and executes directly within them.
Integrations that go beyond APIs — Silia learns your systems, speaks your data, and executes directly within them.
Potential Impact
Potential Impact
Potential Impact
Driving measurable service impact.
Driving measurable service impact.
From faster response times to higher satisfaction scores, these are the measurable results companies achieve with Silia’s Customer Service Agent.
From faster response times to higher satisfaction scores, these are the measurable results companies achieve with Silia’s Customer Service Agent.
From faster response times to higher satisfaction scores, these are the measurable results companies achieve with Silia’s Customer Service Agent.
Performance Boost:
Response times
–60% faster
Ticket backlog
–50% reduction
Conversion Rate Improvement:
First-contact resolution →
+40% uplift
“It feels like a person — always available, always accurate,
and faster than any team
we’ve had.”
Maria Lopez
Resolution Automation Index
We prioritize speed-to-resolution without sacrificing personalization or tone.
+35%
tickets resolved last quarter
+2.5k
Dec
+3k
Jan
+3.4k
Feb
+3.1k
Mar
Customer Service Agent
From simple FAQs to complex workflows, Silia’s Customer Service Agent works around the clock — resolving requests, updating accounts, and closing the gap between question and resolution.
Resolution Automation Index
We prioritize speed-to-resolution without sacrificing personalization or tone.
+35%
tickets resolved last quarter
+2.5k
Dec
+3k
Jan
+3.4k
Feb
+3.1k
Mar
Performance Boost:
Response times
–60% faster
Ticket backlog
–50% reduction
Conversion Rate Improvement:
First-contact resolution →
+40% uplift
“It feels like a person — always available, always accurate,
and faster than any team
we’ve had.”
Maria Lopez
Customer Service Agent
From simple FAQs to complex workflows, Silia’s Customer Service Agent works around the clock — resolving requests, updating accounts, and closing the gap between question and resolution.
Resolution Automation Index
We prioritize speed-to-resolution without sacrificing personalization or tone.
+35%
tickets resolved last quarter
+2.5k
Dec
+3k
Jan
+3.4k
Feb
+3.1k
Mar
Performance Boost:
Response times
–60% faster
Ticket backlog
–50% reduction
Conversion Rate Improvement:
First-contact resolution →
+40% uplift
“It feels like a person — always available, always accurate,
and faster than any team
we’ve had.”
Maria Lopez
Customer Service Agent
From simple FAQs to complex workflows, Silia’s Customer Service Agent works around the clock — resolving requests, updating accounts, and closing the gap between question and resolution.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear path to value.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.
Turn complexity into execution
Tell us your top workflow. We’ll show how quickly it becomes a live automation—with targets and a plan.
Built for complex stacks.
Orchestrates multi-system workflows with versioned flows, approvals, and full traceability.
Clear next steps.
Potential 5–10 day time-to-first automation, then expansion by module once impact is proven.