WhatsApp Group Incident Agent
Listens to the operational WhatsApp groups, classifies each message, structures the incident with type and severity and notifies the coordinator to handle it.
THE CONTEXT
Half of all the incidents never reach the system
Incidents get reported in WhatsApp groups, breakdowns, accidents, delays and cargo damage, with no structure and never reaching the system. The coordinator reads each message by hand and takes twenty to forty-five minutes to record one. Nearly half never reach the system.
THE SOLUTION
Every group incident, recorded right on the spot
The agent listens to the WhatsApp groups and classifies each message as incident or chat. It extracts the driver, unit and location, assigns type and severity, and creates the record with the original message. It notifies the coordinator and escalates by SLA.
KEY CAPABILITIES
What the agent resolves across every group
Group listening
It joins the operational groups and receives each message, text, voice note and image, without asking the driver to change their channel.
Classify and extract
It tells a real incident from general chat and extracts driver, unit, location and event time from the natural-language message.
Type and severity
It assigns the incident type, breakdown, accident, delay, theft or damage, and its severity, and creates the structured record.
Alert and escalation
It notifies the coordinator with the summary and the record link, and escalates when a high-severity incident goes unattended past SLA.
Before / After
The group incident stops getting lost and is recorded in under two minutes.
40 to 60% unrecorded
20 to 45 min to record
An operating blind spot
System Integrations
Connects to what your operation already uses
It listens to the WhatsApp groups, reads trips and units from the TMS for context, creates the structured record and notifies the coordinator.
FAQs
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