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Reclutamiento de Volumen

BPO / Contact Center

BPO / Contact Center

Voice

Voice

Reclutamiento de Volumen

Screens high-volume applicants by phone: validates hard requirements, evaluates conversational English, classifies fit against the account's rubric with a percentile benchmark against top performers, and books the interview, never the hiring decision.

THE CONTEXT

The best applicant already took another offer by the time someone calls

An applicant fills out the form and waits. A recruiter has a queue of hundreds of forms and calls in batches, so by the time a strong applicant gets a callback, they have often accepted another offer. English level, meanwhile, gets judged by whichever recruiter happens to take the call, in about three minutes — and the inconsistency shows up weeks later, in nesting, when the trainee cannot hold a real English conversation.

Context illustration
Solution illustration

THE SOLUTION

A screening call finished before the queue moves

The agent walks every applicant through the same hard requirements, evaluates conversational English with a standardized, progressively harder set of prompts, and classifies fit against the account's rubric, positioning the candidate against a percentile benchmark and an estimated time to production-ready. A borderline case never gets resolved with optimism, it goes to human review with the evidence attached, the interview gets booked and confirmed before the call ends, and the same fit evidence feeds directly into onboarding and training once the candidate is hired.

This is how a screening call actually goes.

Watch the agent hold a hard requirement without negotiating, switch languages for the English evaluation, and send a borderline case to a human instead of guessing.

Recording
00:00·Volume Recruiting

KEY CAPABILITIES

A system built to screen consistently and decide nothing

Runs every hard requirement the same way

Schedule availability, salary range, transport and prior experience are walked in a fixed order, with up to two rephrasings before a requirement escalates to a human recruiter.

Evaluates English by ear, not by guess

A progressive-difficulty language switch is scored against the account's rubric from the transcript, with the audio kept as evidence — the agent never corrects the applicant mid-evaluation.

Sends the close calls to a human

A borderline English or fit classification is never resolved with optimism — it routes to human review with the exact evidence attached, not a guess.

Books the interview and confirms it in writing

Two concrete slots are proposed, the email is confirmed by spelling it back before anything is sent, and a reminder goes out the day before.

Before / After

The best applicant stops slipping away while waiting for a callback.

Every applicant gets a same-day, consistently run screening call

English is scored against a fixed rubric, with audio evidence attached

A confirmed interview slot is booked and reminded before the call even ends

FAQs

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