Confirmación de Movimiento no Reconocido
Calls the cardholder within minutes of a fraud-monitoring alert, confirms or clears the flagged movement, and blocks the card and opens a dispute on the spot if it's not recognized, before any human gets involved.
THE CONTEXT
Fraud value disappears by the minute
The first flagged charge is usually a small test, the second one drains the line. Human-only contact operations don't cover 24 hours and prioritize by amount, so most alerts get reached hours later, or not at all for medium-risk ones. A bank call asking for account details is indistinguishable from a scam call, so customers legitimately hang up, and the block never happens.
THE SOLUTION
Dial, disclose, decide, all before a person gets involved
The agent ingests the alert, dials immediately, verifies identity, and discloses the movement without ever labeling it fraud. A recognized charge is released and closed on the spot; an unrecognized one triggers an immediate block, a dispute with folio, and a bundling of related prior charges from the same merchant.
This is how a fraud alert actually gets closed.
Watch the agent reach the cardholder, disclose the charge without naming it fraud, and block it on denial, before a person is ever paged.
KEY CAPABILITIES
A system that closes the loop before a person is paged
Minutes-from-alert dialing
Ingests the fraud-monitoring alert and dials the cardholder immediately, no queue by amount or time of day.
Disclosure without the fraud label
States the movement detail and asks one confirmation question, never says fraud before the customer confirms it.
Immediate block on denial
Blocks the card the instant a charge is denied, opens the dispute with folio, and bundles related prior charges from the same merchant.
Block registered even if the call drops
If the customer hangs up to verify independently, the block is already registered, it doesn't wait for a callback.
Before / After
The same fraud alert, reaching the cardholder in minutes instead of a shift change.
Contact attempted on 100 percent of alerts, any hour
Median alert-to-contact time under 3 minutes
A block is registered even when the customer hangs up before confirming
FAQs
Still have questions?
More Agents
