Copiloto de Viaje
Takes the operator's shift check-ins and incident reports by phone, keeps both in the same call without losing context, and updates the ETA the moment it changes.
THE CONTEXT
What happens on the road gets lost before it reaches dispatch
Today an operator reports shift milestones and incidents over WhatsApp, which means stopping the truck or typing while driving. When they do not stop, the report arrives late or never arrives, and the monitoring desk finds out about a blockage or delay only after the shipment has already missed its delivery window.
THE SOLUTION
Every shift logged, every incident registered, in the same call
The operator reports a milestone or incident by voice, and the agent logs it against the active trip without asking them to stop driving. A routine check-in can turn into an incident report halfway through the call — the agent keeps both threads straight and updates the ETA the moment a new one is given.
This is how a check-in call actually goes.
Watch a routine check-in turn into an incident report halfway through the call, with both ending up on record.
KEY CAPABILITIES
A system built to listen for what changes mid-call
Handles a pivot mid-call without dropping the thread
An operator calling in a routine check-in can raise an incident halfway through — the agent keeps the original report and registers the new one, in the same call.
Knows the difference between an incident and an emergency
Signs of a real emergency interrupt the script immediately: the agent tells the operator to call emergency services and confirms they are safe before anything else.
Updates the ETA it can actually stand behind
A new estimate is logged the moment the operator gives one, and dispatch is notified when the change is large enough to matter — never a guessed number.
Leaves routing decisions to dispatch
The agent never suggests an alternate route or resolution time — it registers what is happening and hands the decision to the people who own it.
Before / After
What happened on the road stops living in a phone call and starts living in the record.
Shift milestones and incidents logged the moment they are reported
A mid-call pivot produces two clean records, not one confused one
ETA changes reach dispatch as soon as the operator gives one
System Integrations
Connects to what dispatch already uses
Reads the operator's active trip and writes every milestone and incident to the same record dispatch already monitors.
FAQs
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