Seguimiento de renovaciones
Calls before the renewal notice ever arrives, breaks the increase into its real causes, recalculates alternatives live, and prepares the endorsement for the policyholder to accept.
THE CONTEXT
A renewal that arrives as a surprise
Cancellations rarely happen because the premium is high — they happen because the increase shows up unexplained, too late to do anything about it. 12 to 20 percent of individual policies don’t renew, most with no prior contact, and the rep who answers an upset call can’t break down the number or recalculate on the spot.
THE SOLUTION
A renewal number, explained and negotiable, before the bill arrives
The agent calls 30 to 45 days ahead of expiration, breaks the increase into its real causes instead of calling it inflation, and recalculates alternatives live when the customer pushes back.
This is how a renewal call actually goes.
Watch the agent break down the increase into its real causes and recalculate live when the customer pushes back.
KEY CAPABILITIES
A system built to explain the number before the objection
Increase broken into real causes
Splits the number into the parts that actually explain it — age bracket, sector adjustment, claims history — instead of calling it inflation.
Reuses the real rate engine
Starts from the current premium instead of recalculating from zero, so every number it gives matches what underwriting would calculate.
Live recalculation
Recalculates any lever the policyholder proposes on the spot, correcting the ones that barely move the price before they lock in a bad trade.
Endorsement prepared, not executed
Drafts and sends the change in writing, but the policyholder has to accept it separately — nothing changes on the call itself.
Before / After
The renewal stops arriving as a surprise and starts arriving as a conversation.
Called 30–45 days ahead, before the bill arrives
Increase broken into causes, alternatives recalculated live
Broker sees the case and the endorsement status ahead of time
FAQs
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