Ramp-Up Training Simulator
Trains the rep with synthetic-voice calls and a replica of their systems, scores each session by dimension, and certifies them before they hit the floor.
THE CONTEXT
New reps learn in a classroom and practise on real customers
Onboarding runs 45 to 90 days before a rep works on their own. They rehearse with a trainer, then hit the floor without having touched the systems they are about to use. Errors in the first month run two to three times higher than in month three, and one trainer can only cover ten to fifteen people at a time.
THE SOLUTION
A rehearsal floor that sounds and behaves like production
The rep takes calls from a synthetic customer with a configurable profile, emotion and history, while working a replica of the CRM they will actually use. Every session is scored on fluency, empathy, process, objections and system accuracy, and the rep is certified before they take a live call.
A certification session, scored in real time
Watch the simulator run a live scenario with the trainee while it grades the session.
KEY CAPABILITIES
A rehearsal floor built from real production calls
Synthetic-voice roleplay
Runs the call with a synthetic customer whose profile, emotion, context and history are configurable, on natural voice rather than a script read out loud.
Live system practice
Puts a working replica of the client’s CRM or ERP in front of the rep, so the navigation and the conversation are practised at the same time.
Scoring by dimension
Grades every session on fluency, empathy, process, objections and system accuracy, with the same rubric applied to live calls in production.
Certification before the floor
Runs a formal exam with standard scenarios and records the result on the rep’s profile, so nobody takes a live call uncertified.
Before / After
Onboarding stops being a classroom and becomes a rehearsal floor.
Unlimited sessions with a synthetic customer
A replica of the real CRM from day one
Certification with a score per dimension
System Integrations
Connects to the stack the training team already runs
Pulls real production interactions to build scenarios, reads the current knowledge base for content, and runs the synthetic customer on internal voice models.
FAQs
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