Provider Network
Orchestrates each service with the network providers on their channel, logs the whole interaction and builds the reconciliation package when the service closes.
THE CONTEXT
Coordinating the provider network burns many hours
Each request to a provider is manual: the coordinator reaches out by email or phone, waits and recaptures the reply. That is twenty minutes per request and around 500 hours a month. One in three needs extra follow-up and reconciliation gets built at close with partial data.
THE SOLUTION
A network that coordinates itself and leaves it ready
The agent receives the request with the file context and sends it to the provider on their channel, with everything they need to act. It logs every exchange, reminds whoever goes quiet and, at service close, builds the reconciliation package ready for the back-office.
This is how the network coordinates — in real time.
Orchestrates providers over WhatsApp, email or their API, logs every exchange and delivers the reconciliation package to the insurer's back-office.
KEY CAPABILITIES
What the network resolves on every request
Provider orchestration
Sends the request to the provider on their usual channel, WhatsApp, email or API, with all they need to act and no extra detail asked.
Structured logging
Logs every exchange with the provider: request, confirmation, documents and authorizations, so nothing gets lost in the inbox.
Automatic reminders
Watches each provider's SLA and sends a timely reminder when they go quiet, with no coordinator chasing the service by phone at all.
Reconciliation package
At service close it builds the package with the service, documents, authorizations and amount, ready to match against the invoice.
Before / After
Coordinating the network stops being manual work and runs on its own.
Twenty minutes per request
Manual follow-up by phone
Reconciliation on partial data
System Integrations
Connects to what the resolution desk already uses
Orchestrates providers over WhatsApp, email or their API, logs every exchange and delivers the reconciliation package to the insurer's back-office.
FAQs
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