Operator Journey Companion
Rides along with the driver on WhatsApp: logs every shift start, structures the incidents they report, filters the noise and proposes the resolution.
THE CONTEXT
What happens on the route gets lost in the groups
A mid-size carrier has around two thousand active WhatsApp groups. Incidents get resolved by phone and never reach the system. The coordinator builds the fix over thirty to sixty minutes of serial calls. There is no record, no analysis and no operational learning from it.
THE SOLUTION
Every shift logged and every incident resolved
The driver reports the shift start on WhatsApp and the agent validates the unit. It structures each incident in natural language, filters the noise and builds the proposal for the coordinator, who approves or adjusts. At close it consolidates and logs the shift.
This is how a shift incident resolves — in real time.
It serves the driver on WhatsApp, reads the driver and unit catalogs, executes the adjustment in the TMS after approval and logs the shift at close.
KEY CAPABILITIES
What the agent resolves across each full shift
Shift start
The driver reports identity, unit and load at shift start on WhatsApp, and the agent validates against the catalog and confirms.
Free-text incidents
The driver reports in free text in service and the agent understands the intent, structures the event and assigns it a type and severity.
Noise filter
It discards messages that are not incidents, greetings, confirmations and general chat, so only real events reach the coordinator.
Proposal and close
It builds the rule-based resolution proposal for the coordinator, who approves or adjusts, and at close consolidates the day.
Before / After
The route stops getting lost in groups and gets logged shift by shift.
30 to 60 min per incident
0% ever gets logged
Coordination by phone calls
System Integrations
Connects to what your operation already uses
It serves the driver on WhatsApp, reads the driver and unit catalogs, executes the adjustment in the TMS after approval and logs the shift at close.
FAQs
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