Interaction Process Automator
Carries the interaction end to end over voice and chat: it reaches the customer, agrees the next step, executes the transaction, and escalates only on judgment.
THE CONTEXT
The bot answers questions but cannot finish anything
Headcount scales with volume: every campaign, every seasonal peak, every new product needs more people, at six to twenty-five dollars an hour. Most contact centres already have a bot and it deflects twenty to thirty percent — because it can talk, but it cannot execute in the systems where the case actually gets resolved.
THE SOLUTION
An agent that executes the transaction, not just the conversation
The agent takes the interaction on WhatsApp, chat, web or voice, reads the customer’s real record and executes the transaction in the CRM or core system — through your API where one exists, and by driving the interface directly where it does not. It escalates only when the case needs judgement, and the rep picks it up with the summary and the actions already done.
A full interaction, closed in one exchange
Watch the agent negotiate next steps and confirm the transaction in real time.
KEY CAPABILITIES
Conversation and execution in the same interaction
Answers from one source of truth
Resolves on WhatsApp, chat, web and voice using the knowledge base as its only source, so it never improvises an answer.
Executes in your systems
Runs the real transaction through your API, or drives the interface directly when the system has none, instead of stopping at information.
Escalation with the work already done
Hands off with the summary, the detected intent, the actions executed and a suggested next step, so the rep continues instead of starting over.
Auditable by design
Logs every action with timestamp, input, output, decision and system touched, so each interaction can be traced end to end.
Before / After
The interaction stops halfway less often, because the agent can finish it.
The agent executes the transaction itself
Deflection climbs with every connected flow
Escalations arrive with a summary and actions
System Integrations
Connects to the systems where the case is actually resolved
Takes the conversation on WhatsApp or voice, reads and writes the customer’s record in your CRM or core system, and logs every interaction for quality review.
FAQs
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