Intelligent Control Tower
Monitors every active load in real time, detects ETA deviations, unscheduled stops and drivers out of contact, and ranks every incident by risk level.
THE CONTEXT
Clients report incidents before operations sees them
Active load monitoring relies on manual reviews every hour or two, leaving blind windows where a deviation goes unnoticed. Up to 60% of incidents are reported first by the client, creating friction, SLA penalties and slow response times across the entire operation.
THE SOLUTION
Proactive detection running across every active load
Silia watches every active load in the TMS, crosses ETAs, GPS location and last driver contact, and classifies each deviation by risk level. Medium and high incidents reach the dispatch queue with a suggested action, and clients get notified before they ask.
KEY CAPABILITIES
Four capabilities that shield your live operation
Continuous monitoring
Reads the TMS on configurable polling and checks every active load against its ETA, idle-time and contact-frequency thresholds.
Risk classification
Applies per-client SLA rules to grade each deviation low, medium or high, escalating only what genuinely requires human action.
Prioritized queue
Hands dispatch a queue ranked by risk with a suggested action per incident, elapsed time and the full operating context of each load.
Proactive client notice
Coordinates with the tracking and check-call agents in the suite to alert clients whenever a high incident puts their SLA at risk.
Before / After
The difference between hearing it from the client and telling them first.
Manual reviews every shift
Blind windows lasting hours
Clients reporting first
System Integrations
Connects to what your operation already uses
The agent reads active loads from your TMS, crosses live GPS location and triggers other suite agents whenever a deviation demands immediate contact.
FAQs
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