Client Status Tracking Bot
Serves the client on WhatsApp or portal, identifies their load, checks status and ETA in the TMS and answers in natural language, or escalates to an operator.
THE CONTEXT
Every client asks operations where their load is
Every time a client wants to know where their load is, they message or call operations. Between thirty and fifty percent of the incoming messages are status queries that need no human. That floods the team with low-value work and creates friction when the answer runs late.
THE SOLUTION
The client gets status in under thirty seconds
The agent serves the client on WhatsApp or portal and locates the load by reference or BOL. It checks the status and ETA in the TMS and answers in natural language. If the client reports a problem or asks for more, it escalates to an operator with the chat history.
This is how a status request resolves — in real time.
It serves on WhatsApp and portal, checks status and ETA in the TMS, answers in natural language and queues the queries it escalates to an operator.
KEY CAPABILITIES
What the agent resolves in each status query
Load identification
It recognizes the client by number or session and locates the load by load, own reference or BOL, asking for the detail only if needed.
Status in plain language
It checks the status, location and ETA in the TMS and answers in seconds, in Spanish or English, with no client waiting on an operator.
Multi-load
If the client has several active loads, it lists them all and lets them pick which to check, with no reference required for each one.
Escalation with context
If the client reports a problem, shows urgency or asks beyond status, it escalates to an operator with the full chat history.
Before / After
The status query stops flooding operations and resolves on its own.
15 to 60 min per answer
30 to 50% of contact
Operations flooded
System Integrations
Connects to what your operation already uses
It serves on WhatsApp and portal, checks status and ETA in the TMS, answers in natural language and queues the queries it escalates to an operator.
FAQs
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