Monitor de Cumplimiento
Calls contracted carriers on a verification schedule, confirms position and status, logs any deviation, updates the ETA, and always asks about the driver before the shipment.
THE CONTEXT
The client learns about the delay before you do
Verifying a contracted carrier today depends on someone finding time to make the call, and that call competes with the rest of the traffic team’s day — in practice it happens inconsistently, or only once there is already a warning sign. Deviations like a customs delay, traffic or a breakdown surface late, once there is no room left to soften the impact on the client.
THE SOLUTION
A status check that catches the deviation before it costs you
The agent calls each contracted carrier on a verification schedule, confirms position and status, and logs any deviation the moment it is reported — even one that surfaces after the carrier first said everything was fine. If the report involves an accident or damage, its very next question is always whether the driver is okay.
This is how a carrier check-in call actually goes.
Watch the carrier say everything is fine, then report a deviation — and watch the agent's first question the moment they mention getting hit from behind.
KEY CAPABILITIES
A system built to check in before the client has to
Does not take 'all good' at face value
The agent asks a direct status question every call, even when the carrier opens with 'everything is fine' — and keeps listening for the deviation that comes after.
Puts the person before the shipment
The instant a carrier mentions a crash or damage, the very next question is whether they are okay — never the cargo, the ETA, or the location, no exceptions.
Never rules on fault, coverage or penalties
Cost, insurance and blame questions all get the same answer: it registers what is reported, and a traffic supervisor reviews the case — every time, no exceptions.
Feeds the same incident log its sibling agent uses
An incident reported mid-verification-call writes to the exact same record the driver check-in agent uses, tagged by source, so nothing gets logged twice.
Before / After
The deviation stops surfacing when the client calls and starts surfacing on a schedule.
Every contracted shipment gets checked on schedule, not by exception
A reported deviation is logged and escalated inside the same call
An in-call incident triggers the wellbeing check first, always
System Integrations
Connects to what traffic already uses
Reads the active shipment and carrier agenda, then writes every check-in and incident to the same records traffic already monitors.
FAQs
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