Automated Driver Check Calls
Contacts the driver by voice, WhatsApp or SMS each cycle, captures location and ETA, updates the load in the TMS and escalates to dispatch on no answer.
THE CONTEXT
The operator keeps chasing every driver by phone
Every active load forces an operator to call or message the driver to learn where they are. The team runs three to eight check calls per load, every two to four hours, across dozens of loads. That repetitive work eats the capacity that should go to resolving incidents.
THE SOLUTION
The driver status arrives on its own, no calling
The agent schedules each load's contact on the configured frequency and reaches the driver by voice, WhatsApp or SMS. It captures the location and ETA, writes them to the load in the TMS and, if the driver misses two cycles or reports a problem, escalates to dispatch.
This is how a check call runs — in real time.
It contacts the driver via Twilio and WhatsApp, reads the load and phone from the TMS, writes status and ETA, and queues the escalated loads.
KEY CAPABILITIES
What the agent resolves across each full load
Scheduled contact
It computes each load's next check call on the configured frequency and reaches the driver, with no operator having to remember or dial.
Voice, WhatsApp or SMS
It calls by voice with a script in Spanish and English, messages on WhatsApp or falls back to SMS, on the channel each driver prefers.
Location and ETA capture
It takes the location and ETA the driver reports, structures them and writes them to the load in the TMS so dispatch sees them at once.
Escalation to dispatch
If the driver misses two cycles, reports a problem or a deviation shows, it escalates the load to an operator with the contact history.
Before / After
The status stops being chased by phone and now arrives each cycle.
3 to 8 check calls per load
2 to 4 hours a day
Operator collecting status
System Integrations
Connects to what your operation already uses
It contacts the driver via Twilio and WhatsApp, reads the load and phone from the TMS, writes status and ETA, and queues the escalated loads.
FAQs
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