Real-Time Assistant (RTA)
Real-Time Assistant (RTA)
Guide every agent in real time — during live customer interactions.
Guide every agent in real time — during live customer interactions.
The Context
The Context
Contact center agents handle complex interactions with limited real-time support — navigating knowledge bases, scripts, and compliance while managing customer emotions. Supervisors only review ~5% of calls, leading to inconsistent quality, compliance risks, and long ramp-up times for new agents.
Contact center agents handle complex interactions with limited real-time support — navigating knowledge bases, scripts, and compliance while managing customer emotions. Supervisors only review ~5% of calls, leading to inconsistent quality, compliance risks, and long ramp-up times for new agents.
Contact center agents handle complex interactions with limited real-time support — navigating knowledge bases, scripts, and compliance while managing customer emotions. Supervisors only review ~5% of calls, leading to inconsistent quality, compliance risks, and long ramp-up times for new agents.
of conversations analyzed (not just sampled calls)
of conversations analyzed (not just sampled calls)
of conversations analyzed (not just sampled calls)
How it works
How it works
Listens to live conversations, analyzes them in real time, and provides agents with guidance, suggestions, and next-best actions — while tracking performance and compliance automatically.
Listens to live conversations, analyzes them in real time, and provides agents with guidance, suggestions, and next-best actions — while tracking performance and compliance automatically.
Listens to live conversations, analyzes them in real time, and provides agents with guidance, suggestions, and next-best actions — while tracking performance and compliance automatically.
Key Capabilities
What this agent takes off your team
01
Real-Time Guidance
Provides live suggestions, next actions, and responses during conversations.
01
Real-Time Guidance
Provides live suggestions, next actions, and responses during conversations.
02
Conversation Intelligence
Analyzes sentiment, summarizes interactions, and tracks conversation flow.
02
Conversation Intelligence
Analyzes sentiment, summarizes interactions, and tracks conversation flow.
03
Compliance & Script Monitoring
Ensures adherence to guidelines and detects risks or missed steps in real time.
03
Compliance & Script Monitoring
Ensures adherence to guidelines and detects risks or missed steps in real time.
04
Performance & Feedback Loop
Scores interactions and feeds insights into QA and training automatically.
04
Performance & Feedback Loop
Scores interactions and feeds insights into QA and training automatically.
Best suited for these operations
A new operational layer for your company.
Best suited for these
operations
Faster agent ramp-up.
Faster agent ramp-up.
Faster agent ramp-up.
Response latency (live guidance).
Response latency (live guidance).
Response latency (live guidance).
Schedule your demo and see how it would work
in your company.
Schedule your demo and see how it would work in your company.
